###Preparing for Dublin

The european Drupal Dev Days will be one of, if not the most important events for us this year. Since they’re only a few weeks away, we’re preparing for the developer meet-up on several fronts. Markus is in charge of the marketing side and he’s been busy this week creating a handout that properly conveys why Drupal developers want to use freistilbox as their hosting platform. Jochen will cover the technological aspect. This week, he started not only preparing a talk about replicable development environments but also building one that can be installed with a single command. We’re going to start a beta test soon; drop us a note if you’re interested!

###Documentation

There isn’t a day when we don’t realise that there’s still too much knowledge buried in our heads instead of being readily available to the rest of the team. We’ve made it an unwritten rule to immediately add a snippet to our company wiki when something like that comes up. (And yes, we should put this rule in writing, too…) This week, we’ve started a new wiki section named “Service Runbooks”. For every service we use (for example, our backup system), we aim to have a complete documentation of its purpose, its actual implementation, standard operating procedures, caveats, troubleshooting hints and references to further information. A great help in building this kind of documentation quickly is the ability of Confluence to define pre-filled template pages.

###Stats

Help Center: This week, we received 25 new tickets and resolved 25, leaving us with 61 open support requests.

That’s it for this week. Have a great weekend, everyone!